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Sales Policy

Welcome to Jacobi Jewelry online store

Acquisition Process
The House of Jacobi Jewelry wishes you great pleasure with your recent purchase.
Site clearing is done through PayPal's secure site.
Upon receipt of your order we will send you an order confirmation by email.

Orders will be processed immediately after payment.

We will process your order within 1 to 3 business days and we will send the item through courier services.

Once the item is shipped we will send you an e-mail and provide you with shipment tracking number so you can track your item shipment.

 

Price Policy

Website prices are quoted in US Dollars / NIS.European customers who pay with Euro will be charged according to the Shekel or Euro representative US Dollar exchange rate at the time of the reservation.

 

Delivery Prices

We can ship to Israel, North America and Western Europe.

Please contact us for all inquiries on shipping rates to any other countries.

A shipment made to Israel is free of charge.Shipment to the U.S and Western Europe countries the shipment  via Fedex is 25 US Dollar.

 

Product Return Policy

If the product you purchased does not meet your expectations for any reason, it can be sent back in its original condition for a refund.

Please notify us by sending an email to: onlinestore@jacobijewelry.com than pack the item in its original packaging materials and send it to the following address:

 

The Jacobi Jewelry

8 Raziel St.

Tel-Aviv Jaffa 68120

Israel

 

You can return any item within 10 days of its arrival. Refund will be made immediately upon receipt of the product and will be for the product’s nominal price and will not include ancillary costs such as shipping, insurance etc...

Please do not write on the package that contains jewelry or anything of any value as it may invite theft.

We recommend sending the product using courier services rather than regular mail.

Please make sure that you can track the shipment until it reaches its destination.